Customer Service Representative

Austin, TX | Full-time

AustinKayak.com continues to grow and, according to several internal sources, is the greatest place in the world to work. We are looking for an all-star Customer Service Representative to join our amazing Customer Service team!

In order to work with our customer service team at AustinKayak.com, you MUST have a great sense of humor and a desire to work in a team environment to get the job done with an extreme sense of urgency. Our agents have a great time in a very fast-paced environment. This position is a full-time opportunity for someone who has a passion for the products we sell.

Responsible for customer interface including but not limited to sales, product inquiries and order status. Maintains a customer-centric attitude while working with Customer Service and Warehouse operations to quickly and accurately fulfill orders. Requires an understanding of Customer Service, escalations, inventory management and product knowledge. Candidates should STRIVE in a fast-paced environment and be willing to adapt to a flexible work schedule.

Required Skills:

*Extremely strong organizational abilities

*Strong attention to detail

*Ability to follow set processes

*Consistently meet strict deadlines

*Superior verbal and written communication

*Passion for the outdoors

Ideal Candidates will meet most or all of the following requirements:

*Flexible schedule including weekends

*Ability to work autonomously and efficiently

*High School Diploma or equivalent; College degree preferred

*2 yrs. experience in a customer service or a similar position

*Pass a background check

Other experience that is helpful:

Outdoor and/or kayaking enthusiast, customer service experience

Do not contact our store locations for information.

Please detail your passion for outdoors when applying.

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